Customers with Access requirements are very welcome to all Colchester Castle Summer Series events.
Accessible tickets will be available via the event page on Ticketmaster. If you require a companion, please purchase an “Accessible Companion” ticket on top of the access customer’s accessible ticket (either “Ambulant Accessible” or “Wheelchair Accessible”). In order to better understand individual access requirements, we will send out a form to capture these better in the New Year.
Facilities include an Accessible Viewing Platform, Accessible Toilets, lowered bars and a separate, Accessible Entrance. We also provide free Personal Assistance Tickets.
Please note that space on the accessible viewing platform is limited and only for customers that would otherwise be unable to come – please do not take away spots from those who need them the most! The accessible viewing platform strictly operates on a +1 basis.
By purchasing an Accessible ticket, you confirm that you or a member of your party has Access requirements. Proof of these will need to be provided.
Whilst decisions are made on a case-by-case basis, evidence that is usually accepted include:
If you need to bring medication into the site with you, please bring this in its original packaging and take a copy of a medical/doctor’s prescription with you. There will also be a fridge on-site for medication that needs to be refrigerated.
Please e-mail [email protected] if you require assistance (please note all requests subject to availability and we expect the allocation to sell out quickly online).
For any BSL requirements, please contact us at least 6 weeks prior to the event.
©2024 Colchester Castle Summer Series. Soundcrash Family